Frequently Asked Questions
Everything you need to know about Tokyo Smoke style and service.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
How do I ensure I select the correct size?
We provide a comprehensive size guide on each product page. Our apparel follows a modern, tailored fit; if you prefer a more relaxed look, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
Are your materials sustainably sourced?
Yes, Tokyo Smoke is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and low-impact dyes throughout our entire collection.
Can I track my package in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Afterpay.